Frequently asked.
What Liddy is, who it's for, and how it fits on your store.
- Is Liddy a chatbot?
- No. A chatbot deflects support tickets and answers FAQ-level questions like "where is my order." Liddy is a voice-first sales agent that talks with your customers, understands the products you sell, and helps them buy with confidence. Not a chatbot, a relationship.
- How is Liddy different from text-based AI agents?
- Most AI agents are text-based and built for customer support or SaaS. Liddy is voice-first and built for e-commerce, with a focus on beauty and wellness. Customers talk to it the way they would to a knowledgeable associate, and it remembers them across visits instead of starting over every session.
- Does Liddy work by voice or by text?
- Voice first. Customers talk and Liddy talks back, in a real conversation rather than a script tree. Text is available for customers who prefer it.
- What does "remembers every customer" mean?
- Liddy recalls what each customer told it on previous visits, their skin type, what they tried, what they were deciding between, what they bought. The next visit picks up where the last one ended, so customers don't have to start over and your brand keeps the context.
- What kinds of brands is Liddy built for?
- Brands selling products that need explanation before a customer can buy with confidence. The current focus is beauty and wellness, where ingredients, formulas, and routines are hard to judge from a product page, and buying the wrong thing costs the customer money and the brand a repeat purchase.
- Is Liddy accurate, and can it give unsafe advice?
- Liddy is trained on the category it sells in and follows your brand's rules on sensitive questions like pregnancy, sensitivities, and ingredient interactions, rather than improvising the way a general-purpose AI does. That matters in beauty and wellness, where a wrong answer can be a liability, not just a bad recommendation.
- How is Liddy different from using ChatGPT or a general AI on my store?
- General-purpose AI is directionally helpful but not reliable enough for high-stakes product questions, and it has no memory of your customers and no knowledge of your specific catalog or rules. Liddy is built for your category, remembers each customer, and stays inside the answers your brand stands behind.
- What does the brand get out of it?
- Liddy shows you what customers ask, where they hesitate, and the objections that stall a sale, including signal on the visitors who leave without buying. That is a view of your funnel most brands have never had.
- How do I get Liddy on my store?
- Liddy is built for Shopify and will be in the Shopify App Store. The fastest way to see it is to book a demo, and we'll build a working example on your own catalog.
- What does Liddy cost?
- Pricing depends on your catalog and stage. Book a demo and we'll walk you through the options that fit your brand.
Still have questions?
Book a demo and we'll build a working example on your website.