Privacy Policy

Last Updated: July 25, 2024

When you use the services of Hello Lilly Labs Inc. (“Hello Lilly Labs,” “we,” “us,” or “our”), you’re trusting us to handle your personal data. We take that trust seriously.

This Privacy Policy describes how we handle personal information that we collect through and in connection with our website at https://hellolilly.ai/privacy.html, our applications, and any other website or service that we own or control and that links to this Privacy Policy (collectively, the “Service” or “Services”). This Policy applies to our website visitors, users of our applications, and other individuals who interact with us.

Personal Information We Collect

We collect the following categories of personal information about you:

Information you provide to us:

• Contact information: Your first and last name, email, mailing addresses, and phone number. You may also provide contact information of your friends or other contacts when you invite them to join Hello Lilly Labs.
• Account information: Username and password you use to access our Services.
• Payment information: Information needed to complete your transactions with us, including name, payment card information, and billing information. This information is processed by our payment service provider Stripe, which may handle your payment information in accordance with its own privacy policy (https://stripe.com/privacy). We do not have access to your full payment card information.
• Communications: Information exchanged with us when you contact us with questions, feedback, or otherwise.
• Visual and audio information: Photos, videos, or user-generated content that you upload or otherwise provide through the Services.
• Marketing information: Your preferences for receiving marketing communications and details about your engagement with them.
• Other information not specifically listed here: Which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic Data Collection

We and our service providers may automatically log and combine information about you, your computer, or mobile device, and your interactions over time with the Services, including:

• Derived data from emails: Hello Lilly Labs processes the text and metadata of your emails to serve your needs and create a working memory. This may include:
  • Biographical and social information, including names, ages, occupations, interests, and social connections.
  • Location information, including travel and lodging itineraries.
  • Demographic data, including marital status, sexual orientation, income, and racial/ethnic origin.
  • Transaction data, including order confirmations, receipts, financial statements, and third-party marketing emails.
  • Health and medical information, including physical and mental health data.
  • Professional and work-related data, including job titles and company affiliations.
• Device data: Including your computer’s or mobile device’s operating system, IP address, and general location (e.g., city).
• Usage data: Pages or features you viewed, how long you spent on them, navigation paths, and whether you opened our communications, such as marketing emails.

Tools for Automatic Data Collection

We use cookies, local storage technologies, and web beacons to collect and store information.

Information We Obtain from Other Sources

We may receive personal information from third-party services (e.g., social media platforms like Facebook, Google, or Twitter) and other sources such as marketing partners, publicly-available sources, and data providers. We treat such information in accordance with this Privacy Policy.

How We Use Personal Information

We use personal information for the following purposes:

• To provide and administer our Services, including personalizing your experience.
• To communicate with you and respond to your inquiries.
• For research and development, including creating aggregated statistics.
• For marketing and advertising purposes, including interest-based advertising through third-party platforms.
• To comply with legal obligations and protect our rights, security, and integrity.

How We Disclose Personal Information

We may disclose personal information to:

• Sphere Members: When you permit your Hello Lilly Labs agent to share information with others in your "Spheres."
• Service Providers: Companies that help us operate the Services (e.g., hosting, analytics, IT support).
• Professional Advisors: Legal, auditing, banking, and insurance professionals.
• Authorities and others: Government authorities or law enforcement as required by law or for protection purposes.
• Business Transferees: As part of a business transaction, including mergers, sales, or reorganization.

Your Privacy Rights and Choices

You have rights regarding your personal information, including:

• Accessing or updating your information by logging into your account.
• Opting out of marketing communications (emails or texts) by following opt-out instructions or contacting us.
• Requesting access to, or deletion of, your personal information, subject to certain legal limits.

Opt Out of Online Tracking

You can opt out of online tracking by:

• Blocking cookies in your browser settings.
• Limiting advertising ID use in your mobile settings.
• Using privacy-focused browsers or plug-ins like Privacy Badger, DuckDuckGo, or uBlock Origin.

Security

We use reasonable organizational, technical, and administrative measures to protect personal information. However, we cannot guarantee the absolute security of personal information transmitted over the Internet.

Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected, in accordance with applicable laws and regulations.

Children’s Privacy

Our Services are not intended for children under 13. If we learn we have collected personal information from children under 13 without parental consent, we will delete it.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time. When we do, we will update the date at the top and notify you of material changes.

How to Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

• Email: support@hellolilly.ai